Customer Success Stories
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StateSet ResponseCX
HydraPak
Hydration TechnologyOver 90% reduced time-to-resolution
for warranty replacement orders
The StateSet ResponseCX AI solution has significantly streamlined HydraPak's customer experience, providing an efficient system for handling replacement orders while maintaining brand consistency and customer satisfaction. This implementation has positioned HydraPak at the forefront of combining next-generation AI technology with best-in-class hydration products.
The Challenge
HydraPak's rapid growth created inefficiencies in processing warranty replacements, with customer support teams overwhelmed by routine tasks like identifying products and manually creating replacements.
They needed an AI-driven solution to automate image recognition, SKU lookups, and order creation, reducing response times and freeing agents to focus on complex customer needs.
The Solution
StateSet Agentic Commerce platform provided HydraPak the flexibility to design the agents they needed to manage a wide array of tasks across the entire warranty replacement process.
- Image Analysis with Vision API: Automated product identification from customer photos
- Automated Order Creation: Instant replacement order generation
- Accurate Address Verification: Ensures delivery success
- Customized Brand Controls: Maintains HydraPak's service standards
- Seamless Integration: Works across their entire commerce stack
- Automated Communications: Customer updates and confirmations
The Results
StateSet AI was able to help HydraPak streamline their warranty replacement order process.
Beyond Time Savings: Customer Retention
ResponseCX demonstrated its value in retaining customers who wanted a replacement product, fast:
- Successfully combines visual and textual analysis for precise product and accessory identification using o3
- Verifies Address and Order Details, successfully automates the order entry in the shipping system
Agent in Action
See how the StateSet ResponseCX agent transforms the warranty replacement process from a multi-step manual task into an automated, intelligent workflow that delights customers and empowers support teams.
Customer Success
No Makeup Makeup
BeautyNo Makeup Makeup faced a challenge common to many growing businesses: providing personalized, efficient customer service without overwhelming their team. The company sought a solution that could scale with their business, ensuring customer satisfaction at every touchpoint.
The primary challenge for No Makeup Makeup was managing a high volume of customer inquiries, especially related to returns and exchanges. The goal was to maintain high customer service standards, including personalization and timely responses, without placing undue strain on their customer experience team.
Solution
- Automation for Efficiency: Automating responses to common inquiries allowed No Makeup Makeup to handle questions about returns and exchanges swiftly, even outside of normal business hours.
- Integration for Seamless Service: By integrating Response AI with Shopify, No Makeup Makeup could automatically provide order-related information (like Order Number lookups), facilitating smoother return and exchange processes.
- Personalization for Customer Satisfaction: The AI was trained with No Makeup Makeup's knowledge base to ensure responses were not only accurate but also matched the brand's voice and service level.
Outcome
- Enhanced Post-Purchase Support: Customers now receive faster and more accurate responses to their inquiries, improving the overall service experience.
- Operational Efficiency: The automation of routine inquiries allowed the customer service team to focus on more complex and high-value interactions, increasing job satisfaction and efficiency.
- Scalability During Peak Periods: No Makeup Makeup was able to manage increased inquiry volumes during peak sales events like Black Friday/Cyber Monday without compromising on response quality or speed.
By adopting Stateset’s Response AI Agent solution No Makeup Makeup has recorded tremendous change in it’s post-purchase customer experience. The new automation in place have helped No Makeup Makeup with handling the surge around BFCM requests. Not only are members of the No Makeup Makeup community attended to significantly faster they also have a much more efficient way to handle actions related to Returns, Exchanges & WISMO. Since go live in October, ResponseCX has swiftly handled thousands of post-purchase requests while maintaining accuracy and tone.
- Inquiries Handled
- 8000+