Your BPO cost analysis
Based on your inputs, here's how StateSet iCommerce compares to traditional BPO outsourcing.
- Annual tickets
- 25,000
- FTEs required (BPO)
- 2.7
- 3-year savings vs Standard BPO
- $167,134
- Cost per ticket (ResponseCX)
- $3.18
1,000,000 orders × 2.5% contact rate
2.4 base + 15% QA/Lead overhead
+41.6%
vs $5.20 BPO standard
Configure your business metrics
Adjust these values to match your e-commerce brand's specifics.
Business metrics
Your annual GMV, average order value, and customer contact patterns.
Percentage of orders that generate support tickets
Operational metrics
Handle time, utilization, and overhead factors for BPO teams.
Realistic productive time for CX agents
Additional headcount for management & QA
Cost structure
Monthly cost per FTE for different BPO tiers and annual escalation.
StateSet iCommerce pricing
Your StateSet iCommerce monthly subscription and one-time platform fee.
Scale plan shown; adjust for your tier
3-year contract comparison
Traditional BPO costs across lean, standard, and premium service levels.
Lean (Offshore)
$2,500/FTE/month
- Year 1
- $81,307
- Year 2
- $83,746
- Year 3
- $86,258
- 3-Year Total
- $251,310
- Cost/Order
- $0.08
- Cost/Ticket
- $3.25
Standard (Nearshore)
$4,000/FTE/month
- Year 1
- $130,090
- Year 2
- $133,993
- Year 3
- $138,013
- 3-Year Total
- $402,097
- Cost/Order
- $0.13
- Cost/Ticket
- $5.20
Premium (Onshore)
$6,000/FTE/month
- Year 1
- $195,136
- Year 2
- $200,990
- Year 3
- $207,020
- 3-Year Total
- $603,145
- Cost/Order
- $0.20
- Cost/Ticket
- $7.81
Your investment with StateSet iCommerce
Flat monthly pricing with predictable costs and no FTE headcount risks.
3-Year Total Cost
$234,963
Includes $5,000 setup fee
3-year cost comparison
How much you save with StateSet iCommerce vs traditional BPO across all service tiers.
| Scenario | BPO 3-Year Total | iCommerce 3-Year | Savings | % Saved |
|---|---|---|---|---|
| Lean (Offshore) | $251,310 | $234,963 | $16,347 | +6.5% |
| Standard (Nearshore) | $402,097 | $234,963 | $167,134 | +41.6% |
| Premium (Onshore) | $603,145 | $234,963 | $368,182 | +61% |
Key advantages of StateSet iCommerce
- Predictable costs: No FTE hiring, training, or attrition risks
- 24/7 coverage: Instant scale during peak seasons with no overtime costs
- Faster resolution: AI-powered automation reduces handle time by 60%+
- Quality consistency: No agent training curves or performance variability
- Easy integration: $5,000 setup vs months of BPO onboarding
Ready to modernize your Operations?
See how StateSet iCommerce can deliver better service at lower cost than traditional BPO.
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