Frequently Asked Questions
Everything you need to know about iCommerce
Get answers to the most common questions about StateSet's iCommerce platform, autonomous operations, and how we're transforming commerce for modern brands.
1. What is iCommerce?
iCommerce is the autonomous operating layer for commerce—an AI-native system that orchestrates orders, fulfillment, CX, finance, and supplier workflows by contribution margin, not static rules. It focuses on execution after the buy button to eliminate operational drag.
2. What is Agentic Commerce?
Agentic Commerce describes AI-assisted shopping experiences at the edge of the funnel: discovery, configuration, and instant checkout powered by agents that transact on behalf of buyers or storefronts. It optimizes how customers find and purchase products.
3. How does Agentic Commerce differ from iCommerce?
Agentic Commerce wins the cart; iCommerce keeps the margin. Agentic Commerce agents guide shoppers pre-purchase, while iCommerce agents run the post-purchase machine—routing orders, preventing losses, recovering revenue, and governing service in real time.
4. Do I need to choose between Agentic Commerce and iCommerce?
No. They are complementary. Agentic Commerce drives conversion, and iCommerce ensures every promise is kept profitably. StateSet integrates with ACP and agentic storefront experiences to hand off cleanly into autonomous post-purchase execution.
5. What is the Agentic Commerce Protocol (ACP) and how does StateSet use it?
ACP standardizes how buyer agents place orders. StateSet listens for ACP or other instant checkout events, then applies margin-aware orchestration—verifying profitability, routing fulfillment, and triggering service agents if guardrails are breached.
6. How is iCommerce different from traditional ecommerce platforms?
Legacy ecommerce platforms manage catalog and cart logic. iCommerce unifies the fragmented tools that fulfill the promise after purchase—orders, inventory, shipping, CX, finance—using learning agents that reason, adapt, and self-evaluate outcomes.
7. What makes StateSet different from other SaaS or automation tools?
StateSet delivers autonomous outcomes. We pair deterministic guardrails with self-improving agents, measure contribution margin in real time, and charge based on impact—not seats. Our focus is on eliminating 'professional clickers' across ops.
8. Is StateSet just another workflow automation or integration tool?
No. Traditional automation stitches APIs together but still requires humans to watch dashboards. StateSet owns the outcome: agents decide, act, and escalate only exceptions, reducing manual backlog and eliminating brittle glue code.
9. What kinds of businesses benefit most from StateSet?
Digitally native retailers, modern DTC brands, omnichannel merchants, and marketplaces with high order velocity, complex fulfillment footprints, or costly BPO backstops see the fastest gains from autonomous iCommerce operations.
10. What are 'autonomous outcomes' (AOs)?
Autonomous outcomes are fully owned deliverables—like margin-positive order routing, proactive service resolutions, or returns recovery—where StateSet agents execute, evaluate, and improve the result. Customers pay for verified outcomes, not usage.
11. How does StateSet integrate with my existing tech stack?
We connect to 100+ systems (Shopify, NetSuite, 3PLs, ERPs, CX suites) plus custom integrations. Our policy and data layer sits above your current tools, making them intelligent without ripping and replacing core platforms.
12. Do I have to migrate off my ERP or existing systems to use StateSet?
No. StateSet upgrades your current stack by inserting guardrails and agents into the workflows you already run. We make legacy systems adaptive by feeding them real-time policy and decisioning.
13. What does onboarding and implementation look like?
We aim for invisible onboarding. Most teams launch their first autonomous outcomes in weeks. We start with a diagnostic on margin leakage, configure policies, and then phase agents into production with human-in-the-loop oversight.
14. How is StateSet priced?
Pricing aligns with value: we charge for autonomous outcomes and captured savings, not seats or API calls. That keeps incentives locked to measurable margin improvements and CX gains.
15. Why not solve my ops challenges just with more apps or BPO?
Adding apps adds silos, and BPO adds latency. StateSet replaces layers of manual review and swivel-chair work with a self-improving operating system that delivers faster responses and healthier contribution margin.
16. Does StateSet replace my support or CX platforms?
We integrate with systems like Gorgias, Zendesk, and Salesforce. StateSet agents resolve tickets before they escalate, enforce policies, and pass back transcripts—so your CX stack becomes smarter instead of busier.
17. How do StateSet's AI agents actually work?
Agents operate within a deterministic policy graph. They score each action for margin, SLA, and compliance, leverage evaluations to self-improve, and hand off to humans only when confidence dips below defined thresholds.
18. Is my data secure with StateSet?
Yes. We enforce strict data segmentation, encryption in transit and at rest, SOC-ready controls, and customer-specific policy scopes. Data is never resold or repurposed.
19. Does StateSet support omnichannel and multi-geography brands?
Absolutely. StateSet normalizes orders, inventory, and policies across channels, currencies, and regions so agents can optimize at the SKU, order, and customer level regardless of geography.
20. Can I customize or configure agent behaviors?
Yes. Operators can adjust policies, guardrails, escalation paths, and evaluation metrics through no-code controls or extend them with low-code logic and APIs.
21. How does StateSet handle exceptions or edge cases?
We combine deterministic workflows with evaluation loops. Agents flag anomalies, hand off context to humans when needed, and learn from resolutions to reduce future exceptions.
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